We accept returns within 14 days of receipt for a full refund. After 14 days, you will be issued store credit for your return. The item must be unused and include all original packaging. Items that are damaged when we receive them will not be eligible for refund. Product marked down 40% or more will be eligible for store credit only.
Customer can choose to process a return for store credit or to the original form of payment provided. Customers that opt for a refund to their card will be charged a flat rate of $10 for the return. No Shipping fee will be charged to customers that opt for store credit. Please allow up to 14 working days for your refund to process. Please note that shipping costs will not be refunded, and we do not offer exchanges.
All items are eligible for return unless specifically stated in the product description. Please note that any product that is monogrammed or customized cannot be returned or exchanged (sweatshirts, bespoke cashmere, monogrammed bows, etc).
If you’ve received a damaged or wrong item, contact us at email@example.com with a photo of the damaged/wrong item and your order number. We’ll take it from there!